Legal & Compliance

Privacy Policy

Last Updated: June 2026

At 360 Neck Shoulder Advanced Rehabilitation Centre ("we," "our," or "us"), accessible from 360neckshoulder.com, the privacy of our patients and website visitors is of paramount importance to us. This Privacy Policy document outlines the types of personal and medical information that is collected and recorded by our centre and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at info@360neckshoulder.com or via phone at +91 99533 63132.

1. Consent

By using our website, booking a consultation, or submitting your information through our forms, you hereby consent to our Privacy Policy and agree to its terms.

2. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

  • Direct Inquiries & Consultations: When you fill out our online appointment or contact forms, we may collect your name, phone number, email address, and specific health/condition details (such as neck pain or shoulder injury descriptions) to help our clinical team prepare your evaluation.
  • Communications: If you contact us directly via phone, WhatsApp, or email, we may receive additional information about you such as your message contents, attachments, and medical reports you choose to share.

3. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our physiotherapy and robotic rehabilitation services.
  • Schedule, confirm, and manage your clinical appointments at our Noida centre.
  • Communicate with you, either directly or through our staff, for customer service, updates, and appointment reminders.
  • Improve our website performance, user experience, and clinical service offerings.

4. Medical Data Confidentiality

As a specialized healthcare and rehabilitation facility, we adhere to strict ethical and professional standards regarding patient confidentiality. Any health-related symptoms, recovery histories, or personal notes shared with Dr. Amit Aggarwal (PT) and our clinical staff are kept strictly confidential and are never sold, rented, or traded to third-party advertisers.

5. Log Files & Analytics

360 Neck Shoulder follows a standard procedure of using log files and Google Analytics tools. These files log visitors when they visit websites. The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, and tracking users' movement on the website.

6. Cookies and Web Beacons

Like any other website, 360 Neck Shoulder uses "cookies." These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

7. Third-Party Privacy Policies

360 Neck Shoulder's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party services (such as Google Maps, WhatsApp, or payment gateways) for more detailed information.

8. Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. 360 Neck Shoulder does not knowingly collect any Personal Identifiable Information from children under the age of 13.

9. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted directly on this page with an updated revision date.

Questions Regarding Your Privacy?

If you have any concerns about how your data or medical inquiries are handled, reach out to our administrative desk:

Email: info@360neckshoulder.com Phone: +91 99533 63132 Address: Shop No. 19, 1st Floor, A Square Mall, Sector 73, Noida – 201301